Victory Care Limited has a passion for improving the wellbeing and quality of life of all people. Our main priority will be our service users. Our service is tailored to fit our service users needs and people are treated as individuals, and we involve our service users to come up with their support plan to achieve their support outcome.

Reliability

Our service can be relied on as it is quality monitored, our team can be reached 24 hours during and out of hours. We are registered and regulated by the Care Quality Commission

Training

All staff are trained in their specific roles. We offer continued professional development opportunities in conjunction with NVQ providers and local Education Providers.

Vetting

 Staff undergo a rigorous recruitment process and training which they have to pass before attending to a client. They each have a current CRB (Criminal Records Bureau) disclosure and ISA checked and are issued with identity cards for added peace of mind.

Quality

We provide value for money service. All staff are carefully recruited, vetted and they go through a mandatory training course with regular refresher course. Our charges are in line with the CQC and local authority quality preference.

Staff Supervision and Regular spot checks

We undertake regular staff supervision and spot checks on staff to ensure they continue to meet the standards of good practice

Feedback from our service users

We obtain regular feedback on staff performance from all our clients to ensure we maintain the very highest standards and quality you rightly expect

Experience

Victory Care Limited was established in July 2006, we have walked the road before and our team is confident to provide support to current and future service users

Profiling

We profile each client to ensure we match our staff to your requirements

Our CQC Rating is GOOD

Complaints

If something does go wrong, or is not to your satisfaction, we have a clear and simple complaints procedure to sort things out.